Shipping & DOA Policy

We Ship With Care — Live Arrival Guaranteed

Orders ship Mon & Tues to avoid weekend delays
FREE Priority Mail over $149 (live fish)
We pack with insulation, oxygen, and heat/cool packs if needed
Dead-on-arrival? Email clear photos within 1 hour of delivery
Refunds issued as store credit or replacements

No DOA coverage if:

You miss delivery
You delay unboxing
You enter incorrect shipping info