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BlueRipple support & policies

Contact

Need help with an order, a stocking question, a shipping update, or a DOA issue? BlueRipple Aquatics is happy to help.

The fastest way to reach usHelpful pages before you message
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On this page

01The fastest way to reach us02Helpful pages before you message
01

The fastest way to reach us

  • Email support@bluerippleaquatics.com and include your order number if you already placed an order.
  • For livestock issues, include clear photos of the unopened bag, the fish, and the shipping label so we can review the issue quickly.
  • If you need help choosing fish, tell us your tank size, current livestock, and water parameters so we can give better recommendations.
02

Helpful pages before you message

For DOA claims, please contact us within 1 hour of delivery. That helps us verify transit issues quickly and take care of eligible claims faster.

Need a quick answer?

We’d rather help before checkout than after a surprise in the cart. Reach out with your order number or tank details.

Contact SupportTrack Your Order
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