Shipping & DOA Policy

Live Arrival, DOA & Order Accuracy Policy

BlueRipple Aquatics takes extreme care in packing and shipping every order. Due to the nature of live animals, the following policy strictly applies to all claims.

Live Arrival Guarantee (Overnight Shipping Only)

This guarantee applies ONLY to orders shipped via:

  • UPS or FedEx Overnight / Next Day Air
  • Delivered on the first delivery attempt

This guarantee does NOT apply to:

  • 2-Day shipping
  • Ground shipping
  • Carrier delays or weather delays
  • Incorrect/invalid address provided by the customer
  • Missed delivery attempts
  • Packages marked delivered but not promptly brought inside

If Overnight shipping is not selected, the customer accepts all risk.

DOA Claim Requirements (Strictly Enforced)

To qualify for a DOA (Dead on Arrival) claim, you must:

  • Email us within ONE (1) HOUR of the marked delivery time.
  • Provide clear photos of:
    • The deceased fish in the unopened bag
    • The fish outside of the bag
    • The shipping label on the box

Failure to provide required documentation within the stated time frame voids the Live Arrival Guarantee. Claims submitted after one hour will be denied.

Approved DOA claims receive STORE CREDIT ONLY for the livestock value. Shipping, box, and handling fees are non-refundable. No refunds will be issued for DOA claims.

Wrong Item Received

If an incorrect item is received, you must notify us within 24 hours of delivery and provide clear photos of:

  • The item received
  • The packing contents
  • The shipping label

Once verified, we will issue STORE CREDIT for the incorrect item. Refunds will not be issued for incorrect livestock shipments.

Missing Items

If an item is missing from your order, you must notify us within 24 hours of delivery.

Once verified, the missing item will be refunded to the original payment method.

Not Covered

  • Losses after acclimation or release into your aquarium
  • Improper acclimation or water chemistry issues
  • Aggression from tank mates
  • Color and size variations

By placing an order, you agree to all terms listed above.