BlueRipple support & policies

Live Arrival Guarantee & DOA Claims

BlueRipple Aquatics stands behind eligible livestock shipments with a Live Arrival Guarantee designed to reduce first-order anxiety and make claim steps clear.

The short versionWhat to send
Contact SupportTrack Your Order

On this page

01The short version02What to send
01

The short version

  • Live fish shipping: $39.99
  • Free Overnight Air: qualifying fish orders of $149+
  • Supplies shipping: $14.99
  • FREE shipping on supplies: orders of $99.99+
  • Mixed orders: orders that include livestock follow livestock shipping rates
  • Livestock shipping days: Monday–Wednesday
  • DOA claim window: within 1 hour of delivery

Our Live Arrival Guarantee applies to eligible livestock shipped via Overnight / Next Day Air. If there is a transit issue, submit your DOA claim within 1 hour of delivery with your order number and clear photos.

02

What to send

  • A clear photo of the livestock in the unopened bag
  • A clear photo of the shipping label
  • Your order number and a quick description of the issue

For full terms, claim details, and exclusions, visit our Shipping & DOA Policy.

Need a quick answer?

We’d rather help before checkout than after a surprise in the cart. Reach out with your order number or tank details.

Contact SupportTrack Your Order